Course Bookings

  • Courses can be booked on-line or by telephone.
  • Bookings done over the phone, can be payed for by cheque (a forwarding address will be given over the telephone). 
  • Once a booking has been payed for, you will be sent a confirmation, via email.
  • Audio or video recordings are strictly prohibited at our courses.
  • If you would like to swap the date of your course for another City or Date, this is FREE. Please email us with your requests, 7 days in advance. Less than 7 days notice will result in an administration fee of £49.


Don’t Pass, Don’t Pay

  • If the unlikely event you don’t pass the CSA exam, after attending our course, we will pay back all your CSA course fee minus an admin fee of £49.99.
  • Whilst we appreciate the difficulty of the situation, we do ask for proof of the results before issuing a refund.
  • Candidates who fail, can get in touch with us via email to process the claim. 
  • This privilege is reserved for those candidate who genuinely do fail, all other acts of dishonesty will be followed with legal action and reporting to the GMC.
  • The CSA Online video subscriptions & posters are not included in this refund guarantee, due the nature of their content.


Cancellation terms

  • Cancellation requests must be done via email (contact details at top page).


Refund Policy

  • Cancellations less than 28 days before course: No refund
  • Cancellation more than 28 days before course: £5 administration fee. 
  • Please note that if you are unable to attend on the day for any reason, without advance notice of cancellation, you will not be entitled to any refund.
  • Video subscriptions & Posters are not entitled to refunds, due to the nature of the material once it is accessed.


Cancellation by CSA ABC

  • In the unlikely event that CSA ABC has to cancel a course, we will inform you as soon as possible. You will be entitled to a FULL refund OR we will book you onto the next available CSA ABC course, whichever is convenient for you. CSA ABC will not reimburse any travel or associated fees. 


Tax Charges

  • All prices include VAT at the current rate (20%)


Fair Usage

  • Video Subscriptions and Posters are subject to Copyright Laws.  Users found to be sharing logins details to access videos will have their subscriptions cancelled without a refund.  Legal action may also be taken.

Credit Card Security

  • When orders are placed on our website, credit/debit card numbers are encrypted using 128 bit encryption, via ‘Sage Pay’.
  • ‘Sage Pay’ is a popular, secure, on line payment service.
  • You can be completely assured that nothing you pass to ‘Sage Pay’s’ servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
  • Once on the ‘Sage Pay’ systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. 
  • The data ‘Sage Pay’ hold is extremely secure and ‘Sage Pay’ are regularly audited by the banks and banking authorities to ensure it remains so.
  • CSA ABC will never see your credit/debit card details.